Equipment Requests (CSG team)

The CSG Director of IT orders the CSG equipment. Here are the steps necessary to make those requests

1. Have the user put in a ticket if possible; otherwise you put it in for them
2. In the ticket: Notify a note to the equipment orderer documenting who the equipment is for, a shipping address and phone number for the shipping label, if a return label is needed, if any computer(s) are being replaced, why they're being replaced, how many monitors they have, and what video cable connection(s) they are using
3. Assign the ticket to the equipment orderer
4. For computers, once the order has gone through approvals, the ticket will be reassigned to you
5. Once the computer is ready to ship, reach out to the front desk to create a FedEx shipping/return label
6.  Notify a ticket note to the orderer containing the serial number of the computer and who the computer is for. They need this to send to Accounting for chargebacks to the right cost center
7. Assign the ticket back to the orderer so that they can document when they've finished the accounting process